Terms & Conditions.

Terms and Conditions for Portswood Pallets Ltd.

Welcome to the Portswood Pallets Ltd website. By using our website and services, you agree to the following terms and conditions:

1. General Provisions

• All deliveries and services by Portswood Pallets Ltd are subject to these terms and conditions.

• Any deviations or additional agreements require written approval from our management.

• Our services are intended for business customers only, and standard consumer cancellation rights do not apply.

2. Terms of Delivery

• Delivery dates provided in order confirmations are estimates and not binding unless explicitly stated.

• Orders placed before 12:00 pm may be eligible for next-day delivery; otherwise, delivery may take up to two working days.

• If delivery is delayed beyond the estimated time, customers can set a new deadline of at least six weeks. If we still cannot deliver, the customer may cancel the order.

• We are not liable for delays caused by factors beyond our control, such as force majeure, war, or industrial disputes.

• For orders over £250 (net), carriage-paid delivery applies only for the first delivery attempt. Additional attempts may incur extra costs.

3. Passing of Risk

• Risk transfers to the customer once goods leave our warehouse or are handed to the carrier.

• Customers should report any transport damage immediately to the carrier or Portswood Pallets Ltd.

• Shipments sent to us by customers are at their own risk until received.

4. Terms of Payment

• All invoices are payable immediately and without any discount.

• Cheque payments are subject to clearance, and any bank charges are borne by the customer.

• Customers can only offset claims that are uncontested or legally established.

• If a customer defaults on payment, all outstanding amounts become immediately payable.

5. Warranty

• Any issues with delivery, product defects, or incorrect orders must be reported in writing within one week of receipt.

• We provide a one-year warranty on new products from the delivery date. No warranty is given on used products.

• In case of valid claims, we will replace or repair the goods or provide new products.

6. Liability

• Our liability for slight negligence is limited to foreseeable, typical damages. This does not apply to claims related to product liability or damages resulting in loss of life, limb, or health.

7. Reservation of Title

• Goods remain the property of Portswood Pallets Ltd until all contractual obligations are fulfilled.

• During this period, customers may use the goods as long as they meet their obligations.

8. Data Processing

• We collect, store, and process customer data necessary for business operations in accordance with our Privacy Policy.

9. Severability Clause

• If any provision of these terms is found to be invalid, the remaining provisions will still apply. The invalid provision will be replaced with one that closely matches its economic purpose.

10. Miscellaneous Provisions

• The place of performance and jurisdiction for all contracts is the registered office of Portswood Pallets Ltd.

• We may take legal action at the jurisdiction of the customer’s location.

11. Cancellations & Refunds

• Orders can only be cancelled or amended before processing. Once processed and dispatched, cancellations or amendments are not possible.

• If an order is cancelled before dispatch, the original payment method will be refunded minus a 3% transaction fee.

• Orders refused at delivery may incur additional transportation charges.

If you have any questions about these terms and conditions, please contact us.